These Terms & Conditions ("Terms", "Agreement") are entered into between c9999 ("the Platform", "we", "us", "our") and any individual ("you", "the User", "the Player") who accesses, registers on, or uses any service offered through the c9999 website and associated mobile interfaces.
By completing the c9999 account registration process, by depositing funds, by placing a bet, by participating in any promotion, or by otherwise accessing any part of the c9999 platform, you unconditionally accept and agree to be legally bound by these Terms in their entirety, together with the c9999 Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
If you do not agree to any part of these Terms, you must immediately cease all use of the c9999 platform and close your account. Continued use of the platform constitutes ongoing acceptance of the then-current version of these Terms.
Access to and use of the c9999 platform is strictly restricted to individuals who satisfy all of the following eligibility requirements simultaneously:
Age Verification: c9999 employs a mandatory Know Your Customer ("KYC") verification process. All players must submit valid identity documentation — including a Pakistani Computerised National Identity Card ("CNIC") — before any withdrawal is processed. c9999 reserves the right to suspend account activity and request documentation at any point if there is reasonable suspicion of underage access. Any player found to be under the age of 21 will have their account suspended, all winnings forfeited, and all deposits returned in accordance with applicable regulations.
Each eligible individual may maintain only one registered account on the c9999 platform. The registration of multiple accounts by the same individual — whether using different email addresses, mobile numbers, payment methods, or device identifiers — is strictly prohibited and constitutes a material breach of these Terms. c9999 uses a combination of mobile number verification, device fingerprinting, IP address analysis, and KYC document matching to detect duplicate registrations. Where duplicate accounts are identified, c9999 may close all associated accounts, void all pending bets and bonus balances, and withhold withdrawals pending investigation.
You must provide accurate, complete, and current information during registration, including your full legal name as it appears on your CNIC, your valid Pakistani mobile number, and a working account password. You are responsible for maintaining the accuracy of your registration details and must notify c9999 support promptly of any changes. c9999 is not liable for any losses arising from inaccurate account information provided by the User.
You are solely responsible for maintaining the confidentiality of your c9999 account credentials, including your username, password, and any one-time passwords ("OTPs") issued to your registered mobile number. You must not share your login credentials with any third party. c9999 will not be held liable for any losses incurred as a result of unauthorised account access arising from your failure to keep credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact c9999 support immediately.
Before processing any withdrawal, c9999 requires all accounts to complete KYC verification by submitting a valid CNIC (front and back), a selfie holding the CNIC, and where required, proof of address in the form of a utility bill or bank statement. KYC verification typically completes within 24 hours of document submission. c9999 reserves the right to request additional documentation at any time for compliance purposes.
c9999 accepts deposits and processes withdrawals through the following payment methods: JazzCash, EasyPaisa, HBL Bank Transfer, UBL Bank Transfer, Meezan Bank Transfer, SadaPay, and USDT TRC20. All account balances are held and transacted in Pakistani Rupees (PKR). USDT deposits are converted to PKR at the prevailing market exchange rate at the time of the transaction.
The minimum deposit at c9999 is PKR 100 for JazzCash, EasyPaisa, and SadaPay; and PKR 500 for bank transfers. c9999 does not charge any fee on deposits. Processing times are instant for mobile wallet deposits and between 2–4 hours for bank transfers. c9999 reserves the right to refuse or reverse any deposit that it has reasonable grounds to believe originates from fraudulent or unauthorised payment activity.
Withdrawals are processed to the same payment method used for the most recent deposit wherever technically possible. The minimum withdrawal amount is PKR 500. Withdrawal requests submitted before the daily processing cutoff by verified accounts are typically processed on the same business day for JazzCash and EasyPaisa; bank transfer withdrawals typically settle within 2–4 business hours during working days. c9999 reserves the right to conduct additional verification checks before processing any withdrawal and to delay processing where such checks are ongoing.
Winnings derived from bonus funds are subject to applicable wagering requirements before they may be withdrawn. No withdrawal may be made from an unverified account. c9999 is not liable for any delays caused by the payment service provider or the banking system after the withdrawal has been dispatched from c9999 systems.
All bonuses, free spins, and promotional offers made available by c9999 are subject to specific terms and conditions communicated at the time of the offer, in addition to these General Bonus Terms. In the event of any conflict, the specific offer terms shall prevail.
Unless otherwise specified in the promotion-specific terms, all bonus funds are subject to a 25× (twenty-five times) wagering requirement calculated on the bonus amount received. Wagering must be completed within 30 calendar days of bonus credit. Any unwagered bonus balance and associated winnings will be forfeited upon expiry of this period.
The c9999 welcome bonus is available to new members only and may be claimed once per player, household, IP address, device, and payment method. Bonus offers are only available to players who have completed registration and whose accounts are in good standing. c9999 reserves the right to withdraw any bonus offer at any time and to void any bonus credited in error or obtained through abuse, collusion, or manipulation.
The following activities constitute bonus abuse and will result in immediate bonus forfeiture and may result in account suspension: placing bets on all outcomes of an event to guarantee profit regardless of result ("hedging"); using bonus funds across multiple accounts; providing false information to obtain a bonus; and systematic exploitation of any bonus terms. c9999 reserves the right to determine, in its sole discretion, whether bonus activity constitutes abuse.
All bets placed on c9999 — whether on the sportsbook, live casino, slots, or any other game category — are subject to the rules specific to that game or market, as published within the c9999 platform interface, in addition to these General Terms.
All sports bets are settled in accordance with the official results declared by the relevant sporting body (e.g., Pakistan Cricket Board for PSL fixtures, International Cricket Council for international matches). c9999 reserves the right to void any bet placed on a market that was offered in error, at incorrect odds, or on a market that was inadvertently left open after the commencement of an event.
All casino games at c9999 are governed by the specific game rules available within the game interface. RNG-based games are certified by independent auditing bodies. Live dealer games are subject to the studio rules of the provider. In the event of a technical malfunction during gameplay, bets affected by the malfunction may be voided. c9999's decision in any game dispute shall be final, subject to applicable regulatory oversight.
Minimum and maximum stake limits vary by game, market, and table. Current limits are displayed within the relevant game or betting interface. c9999 reserves the right to modify stake limits at any time. Any bet placed that exceeds the published maximum will be settled at the maximum permitted stake, with the excess returned to the Player's account balance.
The following actions are strictly prohibited and will result in immediate account suspension, forfeiture of balances, and may be referred to relevant law enforcement authorities:
c9999 is committed to promoting responsible gaming and maintaining an environment in which gambling remains a form of entertainment. The c9999 platform provides all registered account holders with access to the following responsible gaming tools, available at any time from within the account settings panel:
Players who believe their gambling may be causing financial, emotional, or social harm are strongly encouraged to utilise these tools immediately and to seek support from independent responsible gaming organisations. c9999 also maintains the right to impose account restrictions or contact players proactively where internal monitoring identifies patterns of play that may indicate problem gambling behaviours.
All content on the c9999 platform — including but not limited to text, graphics, logos, icons, images, audio clips, game software, the c9999 brand name and mark, and the overall site design and layout — is the exclusive property of c9999 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the c9999 platform solely for your personal, non-commercial gaming and betting purposes in accordance with these Terms. No content may be reproduced, distributed, modified, displayed, performed, published, or transmitted in any form without the prior written consent of c9999. Any unauthorised use of c9999 intellectual property may result in legal action.
To the fullest extent permitted by applicable law, c9999, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in any way connected to your use of the c9999 platform, including but not limited to:
c9999's total aggregate liability to any individual Player in connection with their use of the platform shall not exceed the net deposits made by that Player in the 30 calendar days immediately preceding the event giving rise to the claim. Nothing in these Terms shall limit c9999's liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law.
By the Player: You may close your c9999 account at any time by contacting customer support. Upon closure, any real-money balance remaining in your account (after deduction of any bonus funds subject to incomplete wagering requirements) will be returned to your verified payment method within standard processing timelines.
By c9999: c9999 reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, where c9999 has reasonable grounds to believe that: these Terms have been breached; fraudulent, criminal, or abusive activity has occurred or is suspected; the Player has provided false information; or regulatory requirements necessitate such action. In cases of confirmed fraud or criminal activity, c9999 may withhold the account balance pending investigation and may refer the matter to relevant authorities.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which c9999 holds its operating licence. In the event of any dispute arising from or in connection with these Terms or your use of the c9999 platform, the parties agree to first attempt resolution through direct communication with c9999 customer support.
If a dispute cannot be resolved informally within 30 days, either party may refer the matter to binding arbitration in accordance with the rules of a mutually agreed arbitral institution. Nothing in this clause shall prevent c9999 from seeking urgent injunctive relief in any court of competent jurisdiction.
c9999 reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, c9999 will provide reasonable notice to registered account holders via the registered mobile number or through a prominent notice displayed on the platform. The effective date of any amended Terms will be clearly stated at the top of this document.
Your continued use of the c9999 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease use of the platform and close your account before the effective date. It is your responsibility to review these Terms periodically.
For any questions, complaints, or clarifications regarding these Terms & Conditions, or for any account-related enquiries, you may contact the c9999 support team through the following channel:
Customer Support Email: [email protected]
Support Availability: 24 hours a day, 7 days a week via live chat on the platform
c9999 endeavours to respond to all written enquiries within 2 business days. Live chat responses are typically provided within 90 seconds during all hours of platform operation.
Age Restriction: By using c9999, you confirm you are aged 21 or older. All accounts require KYC age verification before withdrawals. Underage gambling is prohibited. Visit our Responsible Gaming page for tools and support available to all c9999 account holders.
A summary of the core commitments c9999 makes to every registered player under these Terms & Conditions.
All RNG games on c9999 are independently certified for fairness. Live casino tables operate through licensed studio providers. c9999 is committed to transparent, verifiable game outcomes for every player.
Verified c9999 accounts receive same-day withdrawal processing to JazzCash and EasyPaisa, as committed in Section 4 of these Terms. Your winnings reach your mobile wallet without unnecessary delay.
256-bit SSL encryption, OTP two-factor verification, and continuous login monitoring protect every c9999 account. As outlined in Section 3, your account security is a shared responsibility that c9999 takes seriously.
Deposit limits, session timers, cool-off periods, and self-exclusion are available in every c9999 account at all times. These tools are free, immediate, and do not require any approval to activate.
c9999 enforces the 21+ age policy through mandatory KYC document verification before any withdrawal. The platform does not rely on self-declaration alone — CNIC verification confirms eligibility at the point of first withdrawal.
The c9999 support team is available around the clock via live chat. Any Terms-related questions, account disputes, or payment queries are addressed by qualified support agents who understand the c9999 platform in full.
By registering, you confirm that you have read and accept these Terms & Conditions, the Privacy Policy, and the Responsible Gaming Policy. c9999 is strictly for players aged 21 and above. New members receive a 100% welcome bonus up to Rs 20,000 on their first deposit via JazzCash or EasyPaisa.